Record visible condition precisely
Examples may include visible lens scratches, coating marks, frame surface damage, loose or uneven hardware, poor alignment or packaging damage. Only record what the inspection method can actually establish.
Separate assembly from fit
Temple movement, hinge behavior, frame alignment and nose-contact points can be observed, but fit also depends on the wearer and dimensions. Keep objective observations separate from subjective fit notes.
Do not infer performance
Appearance cannot prove UV protection, polarization, photochromic response, material composition or regulatory compliance. Request the applicable specification or test evidence when those facts matter.
Use claim categories
Classify product defect, incorrect model/color, shortage, packaging issue and transit damage separately. Each category may require different photos, timing and freight responsibility.
Quick answers
Can a photo prove UV protection?
No. Product appearance does not establish UV performance; use applicable test or specification evidence.
Should transit damage be logged as a product defect?
Keep it separate. Preserve the shipping carton and carrier evidence because responsibility and claim handling may differ.
What makes a defect report actionable?
The order and model reference, affected quantity, clear photos/video, date, issue category and requested resolution.