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KUANGTUEYEWEAR

Claims & defects

Record the issue against the exact order reference

The supplied policy states that a confirmed defective item can be refunded in full for that item. Claim timing, evidence, freight and resolution steps must be stated in the written order terms.

Confirm order details

Last reviewed 3 September 2026

01 · Preserve evidence

Keep the outer carton, labels, model reference and packaging. Photograph or video the issue before the item is used, repaired, repacked or disposed of.

02 · Send a model-level claim

Identify the order, affected model, colorway, quantity and defect. Separate a product defect from shortage, transit damage or a destination customs issue.

03 · Written resolution

The applicable claim window, evidence standard, return requirement, freight responsibility and refund timing are not universal website promises; they must be confirmed in the written quote or sales agreement.